Shipping policy

Article 1 – General

This Shipping Policy applies to all orders placed through our online store, including orders delivered to customers in Australia.

We aim to make the ordering and delivery process as simple and transparent as possible. If you have any questions about shipping or delivery, please contact our customer service team.

Article 2 – Processing Time

Once an order is placed, it is processed within 1–3 working days.

  • Orders placed on weekdays are usually processed within 1 working day.

  • Orders placed on Friday evenings, weekends or public holidays may take slightly longer to process.

Processing time refers to order verification, quality checks, packaging and preparation for dispatch.

Article 3 – Delivery Time

After your order has been processed and dispatched, delivery takes an average of 8–12 working days.

Delivery times are estimates and may vary depending on:

  • destination

  • customs processing

  • local carrier handling

  • peak periods or unforeseen circumstances

Article 4 – Shipping Costs

We cover the shipping costs for all orders.

  • Shipping is 100% free of charge

  • No minimum order quantity applies

  • No shipping fees are added at checkout

Please note: free shipping does not include potential import duties, GST or customs fees, which may be charged by local authorities upon delivery and are the responsibility of the customer.

Article 5 – Shipping Method & Dispatch

To offer fair pricing, we consolidate parcels and ship orders in bulk once minimum shipping volumes are reached.

All orders are shipped from our central warehouse in Asia and handed over to international carriers for final delivery to your address.

Once dispatched, you will receive a shipping confirmation where available.

Article 6 – Placing an Order

The ordering process is straightforward:

  1. Select the desired product and variants on the product page.

  2. Click “Add to cart”.

  3. Proceed to checkout and enter your correct shipping and contact details.

  4. Review your information carefully before continuing.

  5. Choose your preferred payment method and complete your order.

It is the customer’s responsibility to ensure that all shipping information provided is accurate and complete.

Article 7 – Payment Security

All payment transactions are processed through secure, SSL-encrypted payment providers.

Available payment methods may include:

  • Credit cards (Visa, Mastercard, AMEX, Maestro)

  • PayPal

  • Klarna (where available)

  • Other local payment methods depending on region

Article 8 – Delays & Exceptional Circumstances

While we make every effort to deliver orders within the stated timeframes, delays may occur due to circumstances beyond our control, such as:

  • customs inspections

  • carrier delays

  • high order volumes

  • global disruptions or force majeure events

We ask for your understanding in such situations and will keep you informed where possible.

Article 9 – Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our customer service team so we can investigate the matter.

We recommend contacting us after the estimated delivery window has passed to allow sufficient transit time.

Article 10 – Contact Information

For questions regarding shipping or delivery, please contact us at:

Customer service email: service@getsoxc.com
Business address: Kernkade 2, 3542 CH, Utrecht, Netherlands